Returns & Exchanges

Last Updated: May 2026

At Siloam Eyewear, we stand firmly behind the quality of our products. If you are not fully satisfied with your purchase, we offer a straightforward return and exchange process to resolve your concerns.

1. 30-Day Return & Exchange Eligibility

We accept returns and exchanges within 30 calendar days from the delivery date for standard items shipped to addresses within the United States.

To qualify for a full refund or exchange, all merchandise must be returned in original, unused condition with complete original packaging, including cases, cleaning cloths, tags, labels and all accompanying documents. We reserve the right to reject any items that show signs of wear, damage, alteration, missing parts or incomplete packaging.

2. Eligible Purchases & Final Sale Items

  • Direct Website Purchases Only: Returns and exchanges are only available for products bought exclusively from our official website siloameyewear.com. Items purchased through authorized retail stores, distributors or third-party retailers must be returned to the original place of purchase.
  • International Orders: All orders shipped to destinations outside the United States are final sale and cannot be returned or exchanged, except for products with verified manufacturing defects upon delivery.
Final Sale Merchandise: All items marked as Final Sale are non-refundable and non-exchangeable under any circumstances.

3. Prescription & Custom Lenses Policy

Custom prescription lenses, blue light lenses and tinted lenses are personalized to match your individual optical needs.

Once production has started, all custom and prescription lenses are NON-REFUNDABLE and NON-EXCHANGEABLE.

For complete prescription eyewear sets: Only the eyeglass frame is eligible for return or exchange under our standard 30-day policy. Lenses are excluded.

4. Wholesale & B2B Orders

Our standard retail return policy does not apply to wholesale, bulk, B2B or factory direct custom orders.

All return, warranty and claim terms for wholesale transactions shall be governed exclusively by the signed sales contract or proforma invoice between Lumora Group LLC and the buyer.

5. How to Request a Return or Exchange

Please follow the steps below to initiate your return or exchange:

1

Send an email to our support team at contact@siloameyewear.com.

2

Include your full name, order number, order date and a brief explanation of your request.

3

After review and approval, we will issue a formal RMA (Return Merchandise Authorization) number and detailed return shipping instructions.

IMPORTANT NOTICE: We do not accept or process any unauthorized returns. Packages sent without a valid RMA number will be refused upon receipt.

6. Return Shipping Cost

Customers are responsible for all return shipping fees for eligible returns and exchanges. We do not provide prepaid shipping labels for standard customer remorse returns.

For items with confirmed manufacturing defects, we will provide a free return shipping label at our discretion.

7. Refund Processing & Timeline

  • Once your returned package is received, inspected and approved by our warehouse team, you will receive a return confirmation email.
  • All approved refunds will be issued to your original payment method via Stripe.
  • Refunds are typically processed within 3–5 business days after inspection approval. Please note that banks, credit card companies or payment providers may take additional business days to post the funds to your account, which is beyond our control.

8. Policy Updates

We reserve the right to update this Returns & Exchanges Policy at any time. Changes will take effect immediately upon posting on our website. Your continued use of our services constitutes acceptance of the latest policy terms.

Siloam Eyewear is a brand owned and operated by Lumora Group LLC.