Siloam Eyewear is a brand owned and operated by Lumora Group LLC ("Company", "we", "our", or "us"). Lumora Group LLC operates the website www.siloameyewear.com (the "Site") and is responsible for all products, services, transactions, and personal data processing activities described in this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our Site. By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order history and transaction details
• Prescription information and pupillary distance (PD), when provided
• Customer service communications and inquiries

1.2 Payment Information

All payment transactions are securely processed through Stripe. We do not store your full credit card or debit card information on our servers. Stripe handles payment information in compliance with PCI DSS security standards.

1.3 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Time zone
• Pages visited
• Referral URLs
• Site interaction and usage analytics
• Cookie and tracking technology data

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Provide prescription eyewear services
• Arrange shipping and delivery
• Communicate regarding orders and customer support requests
• Prevent fraud and unauthorized transactions
• Improve website functionality and user experience
• Send order confirmations, invoices, and shipping notifications
• Send promotional emails and marketing communications with your consent
• Comply with legal, accounting, and tax obligations

We do not sell your personal information for monetary consideration.

3. Optical Prescription Information

4. Sharing Personal Information

We may share your information with trusted service providers necessary to operate our business:

• WooCommerce – order and e-commerce management
• Stripe – payment processing
• Shipping Carriers – order fulfillment and delivery
• Hostinger – website hosting and infrastructure services
• Google Analytics – website analytics and performance monitoring

We may also disclose personal information:

• To comply with applicable laws and regulations
• To respond to lawful requests from public authorities
• To protect our legal rights and business interests
• To prevent fraud, abuse, or security threats

5. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States.

Where required by law, we implement appropriate safeguards to ensure such transfers comply with applicable data protection regulations.

6. Data Retention

• Order and transaction records: up to 7 years
• Account information: until deletion request or prolonged inactivity
• Marketing preferences: until consent is withdrawn
• Analytics data: retained in aggregated and anonymized form

We may retain certain information for legal compliance, dispute resolution, or legitimate business purposes.

7. Data Security

We implement commercially reasonable security measures designed to protect your personal information, including:

• SSL/TLS encrypted website connections
• Secure server infrastructure
• Restricted access to personal data
• Regular security monitoring and updates
• PCI DSS-compliant payment processing through Stripe

No internet transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights

Legal Basis for Processing (GDPR)

We process personal information based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent where required

Exercising Your Rights

To submit a privacy-related request, please contact us at: contact@siloameyewear.com

We will respond within the timeframes required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, remember user preferences, and enhance your browsing experience.

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature. Because there is currently no uniform industry standard for responding to such signals, our Site does not currently respond to Do Not Track requests.

12. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we may remove such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page together with the revised "Last Updated" date.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.