Terms of Use

We reserve the right to revise these Terms of Use at our sole discretion from time to time by posting updates on this website, without prior notice to you. Your continued use of the website after updates are posted shall constitute your acceptance of the revised terms. We recommend that you review this page regularly for changes.

1. License Grant

All Services and content available on this website (the “Content”), including but not limited to text, graphics, images, logos, trademarks, trade names, software, code and other intellectual property, are owned or licensed by Lumora Group LLC, our licensors and relevant third parties. All intellectual property rights are protected by United States, European Union and international copyright, trademark, patent and other applicable laws. Lumora Group LLC retains full copyright in the selection, compilation, arrangement and enhancement of all Content on the Services.

We grant you a personal, revocable, limited, non-exclusive and non-transferable license to use the Services solely for your personal, non-commercial use, subject to full compliance with this Agreement.

You expressly agree NOT to:

• Modify, translate, decompile, disassemble, reverse engineer or create derivative works based on the Services or Content;
• Copy, distribute, broadcast, transmit, publish, mirror, frame, rent, lease, sell, sublicense or transfer the Services or any Content;
• Remove or alter any proprietary notices, trademarks or legal labels;
• Use data mining, robots, crawlers or other automated tools to collect data from the website;
• Attempt to breach website security or interfere with the normal operation of the Services.

2. User Eligibility & Representations

To register an account, place orders or use our Services, you must be 18 years of age or older, have the legal capacity to enter into a binding contract, and not be prohibited from doing so under applicable laws. By using this website, you confirm that you meet the above age requirement.

This website serves customers worldwide. Shipping destinations are subject to the delivery rules posted on our site.

3. Proprietary Rights

This Agreement grants you only a limited right to access and use the Services. No ownership or intellectual property rights are transferred to you.

All text, visuals, user interfaces, photographs, artwork, source code, design, layout and overall look and feel of the website are the exclusive property of Lumora Group LLC or our licensed partners.

The Siloam Eyewear name, logos, icons and all brand identifiers are registered trademarks of Lumora Group LLC. Any use of these trademarks without our prior written consent is strictly prohibited, including use as domain names, account usernames, search keywords or for commercial promotion. All other third-party trademarks displayed on the website belong to their respective owners.

4. User-Generated Content (UGC)

4.1 Content Guidelines

We may provide interactive areas such as comment sections, message boards, forums and post areas for you to share opinions, feedback, images and other materials (“User-Generated Content”). You agree that your UGC shall not:

• Harass, defame, threaten or infringe upon the legal rights of any third party;
• Contain profanity, obscenity, pornography, violence, illegal content or any material deemed inappropriate by us;
• Violate intellectual property rights, privacy rights or publicity rights of any individual or entity.

4.2 Content License

By submitting any UGC to us, you irrevocably grant Lumora Group LLC a worldwide, perpetual, royalty-free, unrestricted license to use, reproduce, edit, modify, distribute, display, translate, broadcast and create derivative works from the UGC for any purpose, including commercial advertising and marketing, across all existing and future media formats, without any compensation to you.

You waive all moral rights relating to your UGC. If your content features minors, you confirm you have obtained full consent from their legal guardians. You warrant that you hold all necessary rights to publish the UGC and that it does not violate any third-party rights.

4.3 General Provisions

All UGC submitted to us will be treated as non-confidential and non-proprietary, regardless of any labels you add. We are not obligated to return submitted content. You acknowledge that online data transmission carries security risks, and you submit UGC at your own risk. We may request supporting documentation to verify content ownership at any time.

5. Website & Product Information

We strive to ensure that all product descriptions, pricing and information on the Services are accurate. However, errors may occasionally occur. If any inaccuracy affects your order, we will notify you via the contact details you provided and make reasonable corrections.

You acknowledge the inherent differences between online shopping and in-store shopping:

• Product colors may vary due to different device display settings;
• Product size, shape and texture may appear different on screen;
• All product images are for illustration only. Please refer to written descriptions for full details;
• All items are subject to stock availability, and we reserve the right to refuse order fulfillment;
• Shipping times and tracking information provided by third-party carriers are estimates only;
• Online products, styles and promotions may differ from offline offerings. We may adjust prices and promotions at our sole discretion;
• Virtual model displays do not fully reflect actual product color, size, texture, fit or facial compatibility.

6. Copyright Infringement Notification

If you are a copyright owner and believe that content on our website infringes your copyright, or if your content has been removed due to an infringement claim, you may submit a notice to our designated agent at:

A complete notice must include:

• A description of the copyrighted work and its original location;
• The specific URL or location of the allegedly infringing content on our website;
• Your full name, physical address, phone number and email address;
• A statement that you believe in good faith the use is not authorized by the copyright owner or applicable law;
• A sworn statement that the information in your notice is accurate and you are authorized to act on behalf of the copyright owner;
• Your electronic or physical signature.

7. Account Registration & Use

You are solely responsible for maintaining the confidentiality of your account username and password, and for all activities conducted under your account. You must restrict access to your registered devices.

We may reject any username, password or email address at our sole discretion. You shall keep your registration information up to date. Notify us immediately of any unauthorized account access or security breach; you remain liable for all unauthorized use thereafter.

We reserve the right to suspend or terminate any account involved in fraud or violation of these Terms of Use. You may not sell, transfer or assign your account or account rights to any third party. We are not responsible for verifying the authenticity of user accounts or resolving related disputes, and may handle such matters without prior notice.

8. Usage Restrictions

You shall not modify, distribute, decode, reverse engineer or create derivative works of the Services or related code. You may not sublicense, rent or resell access to the Services to third parties. Except as explicitly permitted herein or required by mandatory law, you may not reproduce or use the Services or Content in any unauthorized manner. You assume full responsibility for any device damage or data loss caused by your use of the Services.

9. Privacy Policy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use and protect your personal data. By accessing this website, you consent to our data handling practices as set forth in the Privacy Policy.

10. Communication Consent

10.1 Text Messages

By providing your mobile phone number and opting in to receive text messages, you consent to receive communications from Siloam Eyewear via live calls, automated calls, pre-recorded messages and text messages regarding your account, orders, products and promotional offers.

Receiving text messages is not a required condition for making a purchase. You may unsubscribe at any time by texting STOP to our designated short code. For assistance, text HELP. Unsubscribe requests may take up to ten (10) business days to process. Standard message and data rates from your carrier may apply. We are not liable for delayed or failed message delivery caused by network issues. We collect and use your phone number and message records in accordance with our Privacy Policy.

10.2 Emails

By submitting your email address on our website, you consent to receive service updates, order notifications and marketing emails from us. You confirm all information you provide is true and complete.

10.3 Call Recording & Monitoring

You acknowledge and agree that we may record or monitor phone calls made to our customer service team, in compliance with applicable federal, state and local laws. We are not obligated to verify the accuracy or completeness of recorded calls.

11. Service Availability

We reserve the right to temporarily suspend, permanently terminate, modify or restrict access to the entire Services or individual user accounts at any time, for any reason, without prior notice.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, plugins, advertisements and services. We have no control over third-party platforms and do not review or endorse their content, products, or services.

You access third-party sites at your own risk. Please review the terms of use and privacy policy of each third-party service before use. We disclaim all liability for any loss or damage arising from your use of third-party platforms. Links on our website do not constitute an endorsement.

13. Warranty Disclaimer

To the fullest extent permitted by applicable law, except for any express written warranty policy we provide, the website, services and all products are provided on an “as is” and “as available” basis, with all faults.

Lumora Group LLC makes no representations or warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement and data accuracy. We do not warrant that the Services will operate uninterrupted or error-free. Some jurisdictions do not allow certain warranty exclusions, so parts of this disclaimer may not apply to you.

14. Health Disclaimer

All general health and eye care information posted on this website is for reference only. It is not intended for medical diagnosis and shall not replace professional medical advice. Please consult a qualified healthcare provider for all medical and eye health related questions.

15. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Lumora Group LLC be liable for any indirect, punitive, incidental, special or consequential damages arising out of or related to your use of the website, services or user-generated content, regardless of the legal theory (contract, tort, strict liability or otherwise).

Our total aggregate liability for any claim related to your use of the Services or purchased products shall not exceed the total amount you paid to us for the relevant transaction.

16. Indemnification

You agree to defend, indemnify and hold harmless Lumora Group LLC, its affiliates, officers, employees and representatives from all losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Services;
• Your User-Generated Content;
• Your breach of these Terms of Use;
• Any infringement of third-party rights caused by your actions.

This indemnification clause shall remain in effect after you stop using the Services.

17. Enforcement

You acknowledge that any breach or threatened breach of this Agreement will cause irreparable harm to Lumora Group LLC, for which monetary damages would be an insufficient remedy. We shall therefore be entitled to seek injunctive relief and other equitable remedies from a competent court, in addition to all other legal remedies available.

18. Term & Termination

These Terms of Use take effect when you first use the Services. This Agreement shall terminate automatically without notice if you violate any provisions herein. You may terminate this Agreement at any time by ceasing all use of the Services.

Upon termination, the following sections shall remain fully enforceable: Intellectual Property, User-Generated Content, Limitation of Liability, Indemnification, Enforcement, Dispute Resolution and Governing Law.

19. Waiver & Severability

No failure or delay by us to enforce any provision of this Agreement shall constitute a waiver of our rights to enforce such provision later. If any clause of this Agreement is found invalid or unenforceable by a competent authority, the invalid clause shall be replaced with a valid provision that best reflects our original intent, and the remaining terms shall remain in full force.

20. Dispute Resolution – Class Action Waiver

Except where prohibited by applicable law, you and Lumora Group LLC agree that all claims or disputes arising from your use of the website, products or communications services shall be brought only on an individual basis. You shall not participate in any class action, collective lawsuit or representative proceeding against us.

If this class action prohibition is ruled unenforceable, the rest of this Agreement shall continue to apply.

21. Applicable Law & Jurisdiction

This Agreement and all related transactions shall be governed by the federal laws of the United States and the laws of North Carolina, USA, without regard to conflict of law rules.

All disputes and legal proceedings related to your use of this website shall be filed in the state or federal courts located in Cary, North Carolina. You irrevocably consent to the exclusive jurisdiction of these courts. Any legal action arising out of this Agreement must be filed within one (1) year after the cause of action arises; otherwise, such claim shall be permanently barred.

22. Independent Parties

Your relationship with Lumora Group LLC is that of independent parties. Nothing in this Agreement shall create a joint venture, partnership, employment or agency relationship between us.

23. Entire Agreement

These Terms of Use, together with all Additional Policies and other posted rules, constitute the entire agreement between you and Lumora Group LLC regarding the use of the Services. This Agreement supersedes all prior oral or written communications and proposals between the parties.

24. Assignment

You may not assign, transfer or sublicense any rights under this Agreement without our prior written consent.

25. Updates to Terms

We may revise these Terms of Use at any time by posting updates on the website. Your continued use of the Services after posting constitutes acceptance of the revised terms.

26. Headings

Section headings are used for convenience only and have no legal effect.

Terms and Conditions of Sale

These Terms and Conditions of Sale apply to all customers who purchase products through siloameyewear.com, which is owned and operated by Lumora Group LLC. We reserve the right to revise these terms at our sole discretion without prior written notice. By placing an order on our website, you agree to be bound by the then-current sale terms, together with our Terms of Use, Returns & Exchanges Policy, Warranty Policy and Privacy Policy (the “Additional Policies”). All sales are conditional upon your acceptance of these policies.

1. Placing Orders

Registration is not mandatory to complete a purchase, but registered accounts will streamline future checkout processes. By submitting an order, you confirm you have the legal capacity to enter into a binding sales contract.

Your order submission constitutes an offer to purchase products from us. If you order multiple items, each item shall be regarded as a separate offer. After placing your order, you will receive an on-screen confirmation and a confirmation email with full order details. No additions or amendments can be made after the order confirmation is sent. Please verify all information carefully before submission.

2. Order Acceptance

We reserve the right to decline any order at our sole discretion. If your order is rejected, we will notify you promptly and issue a full refund if payment has already been processed.

If you order prescription eyewear:

• You confirm you are not legally blind or partially sighted;
• You must provide a valid prescription issued by a qualified optician within the past 24 months upon request;
• We may contact your optician to verify prescription details, request pupillary distance measurements or ask you to obtain a new prescription;
• Your order will only be processed after successful prescription verification.

3. Payment

We will charge your payment method (credit card, gift card or other supported payment options) when your items are shipped. For split shipments, you will only be charged for the goods dispatched in each delivery.

Product prices are displayed as listed on the website at the time of order. Applicable sales tax and shipping fees will be calculated and added during checkout, and are not included in the base product price.

4. Shipping & Delivery

After your order is confirmed, you will receive a separate shipping confirmation email containing a tracking number. You may track delivery status on the carrier’s official website.

All products are delivered to the shipping address you provide during checkout. Title and risk of loss for the products transfer to you once the goods are delivered to the carrier.

Please allow up to 3 business days for order processing before shipment, plus approximately 2 business days for delivery. Delivery delays may occur due to holidays, weather or unforeseen circumstances, for which we shall not be liable. Tracking numbers are provided for all shipments.

5. Order Cancellation, Returns & Exchanges

• You may cancel your order within one (1) hour after submission. Cancellation is not permitted after this period.
• All returned items must be sent back in original condition, with complete original packaging and accessories. We reserve the right to refuse non-compliant returns. If returned goods fail to meet our requirements, you authorize us to charge the full order amount via your original payment method or reverse any processed refund.
• All returns must be shipped back to us within 45 days after you receive the goods. Refunds will be issued only after we receive and inspect the returned items. We retain title to returned products until they arrive at our fulfillment center. Please refer to our Returns & Exchanges Policy for full details.
• We may reject orders or returns for reasons including but not limited to: out-of-stock items, unverifiable customer information, suspected fraud, intended commercial resale, pricing errors, underage purchasers without parental consent, or undeliverable shipping addresses.

6. General Provisions

6.1 Limitation of Liability

To the fullest extent permitted by law, Lumora Group LLC shall not be liable for any indirect or consequential damages related to your purchase. Our maximum total liability for any dispute shall not exceed the total amount you paid for the relevant order.

6.2 Warranty

Except for our official written Warranty Policy, all products and the website are sold on an “as is” basis. We disclaim all express and implied warranties, including merchantability and fitness for a specific purpose.

6.3 Force Majeure

We shall not be responsible for any delay or failure to perform our obligations under these terms caused by events beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, terrorism, pandemics, labor disputes, equipment failure or material shortages.

6.4 Waiver

No delay or failure by us to exercise any right or remedy under these terms shall constitute a waiver of such right.

6.5 Severability

If any provision of these sale terms or Additional Policies is deemed invalid, the remaining provisions shall remain fully enforceable.

6.6 Privacy

All personal data collected during checkout is used in accordance with our Privacy Policy.

6.7 Assignment

We may assign, transfer or subcontract our rights and obligations under these terms to any third party at our discretion.

6.8 Governing Law

The governing law and jurisdiction shall follow the provisions stated in our main Terms of Use.

Instagram Giveaway Rules

Supplementary Terms

These supplementary rules apply to all giveaways hosted by Siloam Eyewear (a brand of Lumora Group LLC) on Instagram. Participation in the giveaway constitutes your full acceptance of these rules, together with our main Terms of Use and applicable local laws and Instagram platform policies.

• Participants must be 18 years of age or older. Minors may participate only with consent from their legal guardians.
• Participation methods, prize details, duration and winner quotas are specified in each individual giveaway post.
• Each user is limited to one entry. Multiple accounts, fake accounts, bot participation or any cheating behavior will result in immediate disqualification.
• Winners will be announced within the time stated in the post. Winners must contact us to claim the prize within the specified period; unclaimed prizes will be forfeited automatically.
• Prizes are non-cash, non-refundable, non-exchangeable and non-transferable. Prize delivery follows our standard shipping rules.
• We reserve the right to adjust, suspend or terminate any giveaway activity at our sole discretion, and hold the final interpretation of all activity rules.
• All comments, photos, videos and other content submitted during participation shall be governed by the User-Generated Content clauses in our main Terms of Use.