Shipping & Delivery

Last Updated: May 2026

Thank you for choosing Siloam Eyewear. To ensure our global customers receive the highest quality products at the best value, all frames and prescription eyewear are crafted and shipped directly from our owned production facility (China). Siloam Eyewear is a brand owned and operated by Lumora Group LLC.

1. Shipping Rates & Delivery Estimates (United States)

We offer Free Standard Shipping on all orders shipped to addresses within the United States.

Our fulfillment process includes Order Processing Time (crafting, quality control, prescription assembly) and Transit Time (carrier delivery).

Shipping Method Processing Time Transit Time Total Estimated Delivery Cost
Standard Shipping 2–4 Business Days 5–10 Business Days 7–14 Business Days FREE
Expedited Shipping 2–4 Business Days 3–5 Business Days 5–9 Business Days Calculated at checkout
Prescription (Rx) Note: Custom lens fitting and optical lab testing may add 2–3 extra business days to processing before shipment.

Additional Surcharges (if applicable)

  • Remote areas (Alaska, Hawaii, rural zones): Carrier may apply $3–$15 remote surcharge.
  • Fuel surcharges: May apply per carrier’s monthly adjustments.

2. International Shipping (Outside the US)

We ship worldwide. For international orders, shipping costs are calculated dynamically at checkout based on destination.

Duties, Taxes & Customs Fees (Critical Notice): Effective July 1, 2026, the EU eliminates the €150 duty exemption for all imports. The recipient is solely responsible for all import duties, VAT, customs fees, and any related charges assessed by the destination country’s customs authority. Siloam Eyewear assumes no liability for such fees, delays, or customs holds.

3. Shipping Restrictions & Guidelines

  • PO Boxes: Major carriers (UPS/FedEx/DHL) cannot deliver to PO boxes. Please provide a valid physical street address.
  • Military Addresses (APO/FPO/DPO): We support military shipments via specialized postal services. Please allow 7–10 additional business days for transit.
  • Uncontrollable Delays: Delivery dates are estimates only and not guaranteed. Delays may occur due to extreme weather, customs clearance, logistics capacity, or carrier issues—we are not liable for such delays.

4. Order Tracking

Once your order ships, we send a Shipping Confirmation Email with your tracking number and carrier details. You may track delivery status via our website or the carrier’s portal.

5. Shipping FAQ

Q: Where do my Siloam frames ship from?

A: All Siloam eyewear is shipped directly from our self-owned production facility (China) to ensure strict quality control and competitive pricing.

Q: If I choose Free Shipping, how long will it take for my order to arrive?

A: For US domestic orders, standard shipping totals 7–14 business days (2–4 days processing + 5–10 days domestic transit).

Q: Can I change my shipping address after placing an order?

A: To modify details, email us at contact@siloameyewear.com within 12 hours of placing your order. Once processed and a tracking number is generated, address changes are not possible.

Q: What should I do if my package is marked delivered but I haven’t received it?

A: First check your property or with neighbors. If missing, contact the carrier directly using your tracking number. Siloam Eyewear is not responsible for loss or theft after carrier-confirmed delivery.

6. Policy Updates & Contact

We reserve the right to update this Shipping & Delivery Policy at any time. Changes take effect immediately upon posting. Your continued use of our website constitutes acceptance of the latest terms.

For shipping, logistics, or tracking inquiries:
Email: contact@siloameyewear.com

Siloam Eyewear is a brand owned and operated by Lumora Group LLC.