Siloam Eyewear

Payment & Delivery Policy

1

Payment Terms & Security

  • Accepted Payment Methods We accept all major credit and debit cards — Visa, MasterCard, American Express, and Discover — as well as digital wallets including Apple Pay and Google Pay.
  • Payment Processor All transactions are securely processed through Stripe, a PCI DSS Level 1 certified payment platform. Siloam Eyewear does not store, access, or retain any credit card or payment data on our own servers.
  • Data Encryption All transaction data is protected using industry-standard SSL (Secure Sockets Layer) encryption throughout the entire checkout process.
  • Order Confirmation Orders are confirmed upon issuance of an order confirmation email. Please review all details carefully — including your prescription data and shipping address — as changes may not be possible after confirmation. For modifications or cancellations, please refer to our Return & Cancellation Policy.

Note: All payment disputes should be directed to our customer care team before initiating a chargeback. We are committed to resolving any issues promptly and fairly.

2

Delivery & Logistics

All Siloam Eyewear frames are precision-crafted at our dedicated production facilities and shipped directly to your door — enabling us to deliver exceptional optical quality at competitive prices.

2.1   Shipping Area

  • Domestic Shipping We currently ship to residential and business addresses within the United States.
  • PO Box Restriction Our express logistics carriers are unable to deliver to PO Boxes. A valid physical street address is required at checkout.
  • Military Addresses (APO / FPO / DPO) Deliveries to APO, FPO, and DPO addresses are fully supported via specialized military postal routing. Please allow an additional 5–7 business days for military transit.

2.2   Processing & Shipping Timeline

Because every pair is custom-crafted to order, please allow time for both production and transit:

Stage Duration Details
Order Processing 2–4 Business Days Crafting, quality inspection & optical adjustment
Standard Shipping (US) 5–10 Business Days Under normal carrier transit conditions
Military Shipping (APO/FPO/DPO) +5–7 Additional Days Via specialized military postal routing

Business days = Monday through Friday, excluding U.S. federal public holidays (Eastern Time).

2.3   Shipping Fees

  • Complimentary Shipping Free Standard Shipping on all orders within the United States — no minimum purchase required.

2.4   Order Tracking

  • Real-Time Tracking A shipping confirmation email with your tracking number and carrier information will be sent automatically the moment your package leaves our facility. You can monitor delivery status online at any time using the link in that email.

2.5   Delivery Issues & Shipping Claims

In the event that your order is lost in transit, arrives damaged, or is significantly delayed, please contact our customer care team immediately:

Claim Process: We will open an official investigation with the carrier on your behalf and work to provide a swift replacement or resolution. Please retain all original packaging and photograph any visible damage — these may be required by the carrier during the claims process.

Policy Updates: Siloam Eyewear reserves the right to update this policy at any time. The most current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised policy.